An AI bot that answers questions isn't enough. 7 reasons not to (re)deploy conversational AI on eCommerce, and why each deserves a rethink.

An AI bot that answers questions isn't enough. 7 reasons not to (re)deploy conversational AI on eCommerce, and why each deserves a rethink.

Every click counts. In e-commerce, the real challenge isn't just attracting traffic: it's turning visitors into buyers.

E-commerce has never evolved this quickly. Between the explosion of AI, the rise of mobile, the internationalization of markets, and the demand for ever-greater personalization, the rules are changing.

Pourquoi la recherche reste-t-elle un point faible de l’expérience e-commerce ?